Doug Philbin

With years of experience in the private student loan relief industry, Doug Philbin is a proven leader and trusted
client advocate at Private Student Aid Now. As a Team Lead and seasoned Client Success Manager, Doug
specializes in fostering meaningful team partnerships and delivering personalized financial solutions for
individuals navigating the challenges of private student debt.
Doug has successfully guided thousands of borrowers through complex loan relief processes, earning a
reputation for his empathetic approach, in-depth industry expertise, and unwavering commitment to client
success. His knowledge of private loan structures, regulatory compliance, and financial hardship programs
allows him to design tailored strategies that drive real, lasting impact for clients.
A respected leader within the organization, Doug plays a pivotal role in coaching cross-functional teams,
optimizing service delivery, and ensuring consistently high levels of client satisfaction. His leadership has been
instrumental in shaping a culture of transparency, support, and accountability—qualities that have positioned
Private Student Aid Now as a trusted name in the industry.
Beyond his client-facing work, Doug is passionate about financial literacy and professional development. He
actively mentors new team members and contributes to the creation of training programs that reinforce the
company’s core values and commitment to excellence.
Doug’s integrity, communication skills, and results-driven mindset continue to inspire confidence among clients
and colleagues alike.